Terms and Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) are a legally binding agreement between you and Red Software Development Ltd, a company registered in England and Wales, trading as ZoomyRoom, with its registered office at 124 City Road, London, EC1V 2NX (“we”, “us”, “our”, or “ZoomyRoom”). They govern your download, installation, and use of the ZoomyRoom mobile application (“App”) available on the Apple App Store and Google Play Store, and any related services we provide through the App (together, the “Platform”).

By downloading, installing, creating an account on, or otherwise using the App, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately uninstall the App and stop using the Platform.

We may update these Terms from time to time. When we make material changes, we will notify you through the App (for example, via an in-app banner or push notification). Your continued use of the App after such notification constitutes acceptance of the updated Terms. If you do not accept any update, your sole remedy is to delete your account and uninstall the App.

2. Definitions

“App” means the ZoomyRoom mobile application, including all updates, upgrades, and new versions, available for download on the Apple App Store and Google Play Store.

“Platform” means the App and any associated services, APIs, websites, and tools operated by ZoomyRoom.

“Sublettor” means any individual who lists a room, property, or shared living space for rent through the App.

“Renter” means any individual who uses the App to search for, enquire about, or arrange a room or shared living space.

“User” means any person who downloads, installs, accesses, or uses the App, whether as a Sublettor, Renter, or visitor.

“Listing” means any room, property, or shared living opportunity advertised on the App by a Sublettor or created by ZoomyRoom on a Sublettor’s behalf.

“User Content” means any text, images, photographs, descriptions, profile information, reviews, messages, search preferences, or other material that a User uploads, submits, or transmits through the App.

“Account” means a registered user profile on the App.

3. The App and What We Do

ZoomyRoom is a marketplace app that connects Sublettors who have rooms available with Renters looking for shared living in London. The App provides tools for creating and browsing Listings, communicating between Sublettors and Renters, receiving personalised notifications, and managing enquiries — all from your mobile device.

We are a technology platform, not an estate agent. ZoomyRoom is not a party to any rental agreement, tenancy, licence to occupy, or other arrangement between a Sublettor and a Renter. We do not own, manage, inspect, or control any property listed on the App. We do not verify Listings, conduct background checks on Users, or guarantee that any rental arrangement will be completed. All interactions and agreements between Sublettors and Renters are solely between those parties.

We do not provide legal, financial, or housing advice. Users are responsible for their own due diligence, including verifying identities, inspecting properties, and ensuring compliance with applicable laws.

4. Eligibility

To use the App, you must:

• Be at least 18 years of age.
• Be legally capable of entering into binding contracts under the laws of England and Wales.
• Not have been previously banned, suspended, or removed from the App.
• Have a compatible mobile device and operating system as required by the App.

If you are using the App on behalf of another person or organisation, you represent and warrant that you have the authority to bind them to these Terms.

5. Your Account

You must create an Account to access core features of the App, including creating Listings, sending enquiries, and messaging other Users. When you create an Account, you agree to:

• Provide truthful, accurate, and complete information (including your real name, valid email address, and phone number).
• Keep your Account information current and update it promptly if anything changes.
• Keep your password and login credentials confidential and not share them with anyone.
• Notify us immediately if you suspect any unauthorised access to your Account.
• Create only one Account per person. Multiple accounts are not permitted.

You are solely responsible for all activity that occurs under your Account. We are not liable for any loss or damage resulting from unauthorised use of your Account where you have failed to keep your credentials secure.

We reserve the right to suspend or disable any Account that we reasonably believe has been created using false information or is being operated in violation of these Terms.

6. Pre-Created Listings and Sublettor Activation

To provide Renters with a useful selection of available rooms from the moment they open the App, ZoomyRoom may create Listings on behalf of Sublettors using information that is publicly available on other platforms. These Listings are clearly marked as unclaimed within the App.

If a Listing is created on your behalf, we will contact you and invite you to claim it. By claiming a Listing, you gain full control over its content within the App and you agree to be bound by these Terms. You may also request removal of any pre-created Listing at any time by contacting us.

Unclaimed Listings are automatically removed from the App 7 days after creation. If a Sublettor explicitly declines to participate at any point, the Listing is removed immediately and no further contact is made.

7. Sublettor Terms

If you use the App as a Sublettor, the following additional terms apply to you:

7.1 Your Listings

• You must ensure that all information in your Listings is accurate, truthful, complete, and not misleading. This includes descriptions, photographs, pricing, availability, and any house rules.
• You must have the legal right to sublet or rent the room or property you are listing. If you are a tenant, you must have your landlord’s written permission to sublet before listing on the App.
• You are solely responsible for ensuring your Listing complies with all applicable laws, including the Housing Act 2004, the Equality Act 2010, local council licensing requirements, fire safety regulations, and any HMO (House in Multiple Occupation) licensing requirements that may apply.
• You must keep your Listings up to date. If a room is no longer available, you must remove the Listing or mark it as unavailable in the App immediately.

7.2 Your Conduct

• You must respond to Renter enquiries in a timely and professional manner.
• You must not discriminate against Renters on any grounds protected by the Equality Act 2010.
• You must not use the App to mislead, deceive, or defraud Renters.
• You must not list properties for any purpose other than genuine shared living arrangements.

ZoomyRoom reserves the right to remove any Listing, or suspend or terminate any Sublettor Account, at our sole discretion if we believe these terms have been violated or if we receive reports from other Users.

8. Renter Terms

If you use the App as a Renter, the following additional terms apply to you:

• You must use the App only for genuine room-seeking purposes.
• You must provide accurate personal information when creating your Account and when making enquiries to Sublettors.
• You are solely responsible for conducting your own due diligence before entering into any rental arrangement. This includes verifying the identity of the Sublettor, inspecting the property in person, confirming all terms of any tenancy or licence agreement, and satisfying yourself that the property is safe and suitable.
• You must not use the App to harass, deceive, spam, or defraud Sublettors or other Users.
• You must not create multiple Accounts to circumvent any App restrictions or to manipulate Listings or search results.

When you use the App’s search features, your search preferences (such as preferred area, budget, move-in date, and room type) may be stored by ZoomyRoom. We use this data to send you personalised notifications when matching Listings become available, and to improve the App experience. See Section 11 for full details on how we use your data.

9. In-App Communications and Notifications

The App includes messaging features that allow Sublettors and Renters to communicate directly. We also operate a Renter Concierge service that may proactively contact Renters via WhatsApp, SMS, or in-app messaging to assist with onboarding, share personalised Listing recommendations, collect feedback, and request reviews.

By using the App, you consent to receive communications from ZoomyRoom through the following channels:

• Push notifications (App-based).
• In-app messages and alerts.
• Email.
• SMS.
• WhatsApp.

These communications may include service updates, new Listing alerts, personalised recommendations based on your search preferences, requests for feedback or reviews, and marketing messages.

You may opt out of non-essential communications (such as marketing messages and personalised recommendations) at any time through the App’s notification settings. You cannot opt out of essential service communications, such as security alerts, Account notifications, and updates to these Terms.

10. Pricing and Fees

The App is currently free to download and use for both Sublettors and Renters. There are no listing fees, subscription fees, or transaction fees at this time.

We reserve the right to introduce fees, subscriptions, premium features, or other paid services in the future. If we do, we will provide reasonable advance notice through the App. Any new fees will apply only on a going-forward basis and will not be applied retroactively to existing Listings or Accounts without your explicit consent.

ZoomyRoom does not process, hold, or facilitate any financial transactions between Sublettors and Renters. Any payment of rent, deposits, or other fees is solely between the Sublettor and Renter and is entirely outside the scope of the App.

11. User Content, Data Rights, and Marketing Licence

11.1 Your Content

You retain ownership of any User Content you submit through the App. However, by submitting, uploading, or otherwise providing User Content to the App, you grant ZoomyRoom the rights described in this Section 11.

11.2 Platform Licence

You grant ZoomyRoom a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, modify, adapt, display, and distribute your User Content for the purpose of operating, maintaining, and improving the App and Platform. This includes displaying your Listings to other Users, indexing your content for search, and making your content available across devices and platforms where the App operates.

11.3 Marketing and Advertising Licence

By using the App and providing any User Content or data (including but not limited to Listing information, photographs, profile information, reviews, testimonials, search preferences, usage data, and any other information you provide or that is generated through your use of the App), you grant ZoomyRoom a worldwide, non-exclusive, royalty-free, transferable, sublicensable, perpetual, and irrevocable licence to use, reproduce, modify, adapt, create derivative works from, publish, display, and distribute such content and data for marketing, advertising, and promotional purposes.

This marketing licence includes, without limitation, the right to:

• Use Listing photographs, descriptions, and pricing data in advertising campaigns across any medium, including social media (such as Instagram, TikTok, Facebook, and LinkedIn), paid digital advertising, email marketing, print, outdoor advertising, and any other channel.
• Use anonymised or aggregated user data (such as the number of active Listings, average room prices, or user activity metrics) in marketing materials, press releases, investor presentations, and public communications.
• Feature User testimonials, reviews, and feedback in promotional materials, on our website, in the App Store and Google Play Store listings, and in advertising campaigns.
• Create derivative content (such as graphics, videos, or case studies) based on your User Content for promotional use.
• Use your Listing data to create and distribute programmatic advertising, retargeting campaigns, and geo-targeted marketing materials.
• Share User Content and data with third-party advertising platforms, marketing service providers, and media partners for the purpose of executing marketing and advertising campaigns on ZoomyRoom’s behalf.

You acknowledge that this marketing licence survives termination or deletion of your Account. Content already incorporated into published marketing materials at the time of Account deletion may remain in circulation. However, upon request, we will make commercially reasonable efforts to remove your identifiable content from future marketing materials.

You represent and warrant that you own or have all necessary rights, licences, and permissions to grant the licences described in this Section 11, and that your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

11.4 Our Intellectual Property

The App, including its design, user interface, features, code, branding, logos, trademarks, and all associated intellectual property, is owned by Red Software Development Ltd and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, reverse-engineer, distribute, sell, or lease any part of the App without our prior written permission.

11.5 Prohibited Content

You must not upload, post, or transmit any User Content through the App that:

• Is unlawful, defamatory, obscene, threatening, abusive, or harassing.
• Infringes any patent, trademark, copyright, or other proprietary right.
• Contains viruses, malware, or other harmful code.
• Is spam, unsolicited advertising, or promotional material for competing services.
• Is misleading, fraudulent, or deceptive.
• Contains personal data of any third party without their consent.
• Violates any applicable data protection or privacy law.

12. App Store Terms

You acknowledge that these Terms are between you and ZoomyRoom, not with Apple Inc. (“Apple”) or Google LLC (“Google”). Apple and Google are not responsible for the App or its content.

12.1 Apple App Store

If you downloaded the App from the Apple App Store, you acknowledge that:

• Apple has no obligation to furnish any maintenance or support services for the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property claims.
• In the event of any third-party claim that the App infringes a third party’s intellectual property rights, ZoomyRoom, not Apple, is responsible for the investigation, defence, settlement, and discharge of such claim.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

12.2 Google Play Store

If you downloaded the App from Google Play, you acknowledge that Google has no obligation or liability to you with respect to the App or these Terms. Any claims relating to the App are between you and ZoomyRoom.

13. Prohibited Conduct

When using the App, you must not:

• Use the App for any unlawful purpose or in violation of any applicable law or regulation.
• Scrape, crawl, or use automated tools, bots, or scripts to extract data from the App.
• Attempt to gain unauthorised access to the App, other User Accounts, or any connected systems or servers.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the App.
• Interfere with or disrupt the App, its servers, or its networks.
• Impersonate any person or entity, or misrepresent your identity or affiliation.
• Use the App to send unsolicited commercial messages or spam.
• Circumvent or manipulate the App’s review, rating, or search ranking systems.
• Upload or transmit any content that contains viruses, trojans, worms, or other malicious code.
• Use the App in any way that could damage, disable, overburden, or impair the Platform.
• Attempt to circumvent any security, rate-limiting, or access-control features of the App.

14. Account Suspension and Termination

We may suspend or permanently terminate your Account and revoke your access to the App at any time, with or without notice, if we reasonably believe that:

• You have violated any provision of these Terms.
• Your Account has been used for fraudulent, illegal, or abusive activity.
• Your continued use of the App poses a risk to other Users, to ZoomyRoom, or to the integrity of the Platform.
• You have provided false or misleading information in your Account or Listings.

You may delete your Account at any time through the App settings or by contacting us at support@zoomyroom.com. Upon deletion, your profile and active Listings will be removed from the App. However, certain data may be retained as required by law or as described in our Privacy Policy, and the marketing licence granted in Section 11.3 will survive termination as described therein.

Provisions of these Terms that by their nature should survive termination — including intellectual property rights, the marketing licence, limitation of liability, indemnification, and governing law — will continue in full force and effect after termination.

15. Risks and Assumption of Risk

By using the App, you acknowledge and agree that the App is a technology platform that facilitates connections between Sublettors and Renters. You accept the following risks and limitations:

15.1 No Responsibility for Content Accuracy

ZoomyRoom does not create, verify, endorse, or guarantee the accuracy, completeness, legality, reliability, or quality of any User Content displayed in the App, including but not limited to:

• Listing descriptions, photographs, pricing, availability, or room dimensions.
• Sublettor identity, qualifications, or legal right to sublet.
• Renter identity, employment status, references, or creditworthiness.
• Reviews, ratings, testimonials, or feedback left by other Users.
• Any claims, representations, or statements made by any User through the App or through communications facilitated by the App.

All User Content is the sole responsibility of the User who submitted it. If a Listing contains inaccurate, misleading, or incomplete information, ZoomyRoom bears no liability whatsoever.

15.2 No Responsibility for User Conduct

ZoomyRoom does not screen, vet, background-check, or verify the identity of any User. We do not monitor or control the conduct of Users on or off the App. You acknowledge that:

• You interact with other Users entirely at your own risk.
• ZoomyRoom is not responsible for the behaviour, actions, or omissions of any Sublettor, Renter, or other User.
• ZoomyRoom is not liable for any dispute, disagreement, loss, damage, injury, or claim arising from any interaction, communication, or arrangement between Users, whether initiated through the App or otherwise.

15.3 No Responsibility for Rental Arrangements

ZoomyRoom is not a party to any rental agreement, tenancy, licence to occupy, or other arrangement between a Sublettor and a Renter. We do not:

• Guarantee that any rental arrangement will be completed, honoured, or satisfactory.
• Verify that any property complies with applicable housing, safety, licensing, or planning laws.
• Inspect, approve, or certify any property listed on the App.
• Hold, process, or guarantee any financial transaction between Users, including rent payments, deposits, holding fees, or admin fees.
• Provide or imply any warranty regarding the habitability, condition, safety, or suitability of any property.

Any decision to enter into a rental arrangement is made entirely at your own risk. You are solely responsible for conducting your own due diligence, including inspecting the property in person, verifying the other party’s identity, and taking independent legal or financial advice where appropriate.

15.4 No Responsibility for Pre-Created Listings

Where ZoomyRoom creates a Listing on behalf of a Sublettor using publicly available information (as described in Section 6), we do not guarantee that the information in any pre-created Listing is accurate, current, or complete. Pre-created Listings are provided for informational purposes only and should not be relied upon without independent verification by the Renter.

15.5 No Responsibility for Third-Party Platforms and Communications

Certain communications between ZoomyRoom and Users, or between Users themselves, may take place via third-party platforms such as WhatsApp, SMS networks, or email. ZoomyRoom is not responsible for the availability, security, privacy practices, or reliability of any third-party communication platform. Messages sent via these channels are subject to the terms and conditions of the relevant third-party provider.

15.6 Assumption of Risk

You expressly agree that your use of the App is at your sole risk. You assume full responsibility for all risks associated with using the App and interacting with other Users, including but not limited to the risk of financial loss, property damage, personal injury, emotional distress, or exposure to offensive or unlawful content. To the fullest extent permitted by law, you release ZoomyRoom and its officers, directors, employees, contractors, and agents from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with your use of the App or your interactions with other Users.

16. Disclaimers

The App is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing or the risks set out in Section 15, we do not warrant that:

• The App will be available at all times, or that access will be uninterrupted, timely, secure, or error-free.
• Any Listing displayed in the App is accurate, complete, current, or legally compliant.
• Any Sublettor or Renter is who they claim to be, or that their representations are truthful.
• Any rental arrangement facilitated through the App will be satisfactory, safe, or legally compliant.
• The App will be compatible with all devices or operating systems.
• Defects in the App will be corrected.

You use the App entirely at your own risk. We strongly recommend that Renters inspect any property in person and verify the Sublettor’s identity before entering into any arrangement.

17. Limitation of Liability

To the fullest extent permitted by applicable law:

• ZoomyRoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your download, installation, or use of the App, or any interaction with another User.
• Our total aggregate liability to you for any and all claims arising out of or relating to the App or these Terms shall not exceed the greater of (a) the total amount you have paid to ZoomyRoom in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred pounds sterling (£100).
• We are not liable for any loss or damage arising from any rental agreement, dispute, or interaction between a Sublettor and a Renter, including but not limited to property damage, personal injury, financial loss, or breach of any agreement between Users.
• We are not liable for any loss or damage arising from inaccurate, misleading, or incomplete User Content, including Listing information, photographs, pricing, or descriptions.

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under English law.

18. Indemnification

You agree to indemnify, defend, and hold harmless Red Software Development Ltd, its officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the App.
• Any User Content you submit through the App.
• Your violation of these Terms.
• Any rental agreement, dispute, or interaction between you and another User.
• Your violation of any applicable law or any rights of a third party.
• Any claim that your User Content infringes the intellectual property, privacy, or other rights of any third party.

19. Reviews and Ratings

The App may allow Users to leave reviews and ratings. If you submit a review or rating, you agree that:

• Your review must be honest, accurate, and based on your genuine experience.
• You must not submit fake, incentivised, or misleading reviews.
• We may use your review in accordance with the marketing licence in Section 11.3.
• We reserve the right to remove any review that we believe violates these Terms or is otherwise inappropriate.

We may also request reviews from Users through our Renter Concierge service or through in-app prompts. You are never obligated to leave a review.

20. Third-Party Services and Links

The App may contain links to or integrations with third-party websites, services, or applications (such as messaging platforms, mapping services, or social media networks). These third-party services are not operated by ZoomyRoom and are governed by their own terms and privacy policies. We do not endorse, control, or accept responsibility for any third-party content or services. Your use of third-party services is at your own risk.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil unrest, strikes, government actions, power failures, internet disruptions, App Store or Google Play outages, or third-party service failures.

22. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales.

If a dispute arises between you and another User, we encourage you to resolve it directly. ZoomyRoom may, but is not obligated to, assist in facilitating communication between Users, but we will not act as a mediator, arbitrator, or adjudicator.

Any dispute arising out of or in connection with these Terms or the App shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this section limits your statutory rights as a consumer under applicable law.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed. The remaining provisions shall continue in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ZoomyRoom regarding your use of the App and supersede all prior or contemporaneous agreements, understandings, representations, and communications, whether written or oral.

25. Contact Us

If you have any questions about these Terms, please contact us:

Red Software Development Ltd

Email: legal@zoomyroom.com

Support: support@zoomyroom.com

Address: 124 City Road, London, EC1V 2NX, United Kingdom